Refund & Cancellation Policy

1Subscriptions

Echo offers paid subscriptions (Pro and Power) billed monthly in advance. Your subscription renews automatically each month until you cancel.

2Cancelling your plan

You can cancel anytime — there are no cancellation fees. To cancel:

• Open your Account page and choose Cancel subscription, or
• Email us at [email protected].

When you cancel, your paid plan stays active until the end of your current billing period. You keep all paid features until that date, and you are not charged again. After that date, your paid features end. We do not delete your memories solely because you cancel.

3Refunds

Because subscriptions are billed in advance and you keep full access through the period you’ve paid for, we generally do not provide refunds for partial billing periods or for time you didn’t use.

If you believe you were charged in error, were charged after cancelling, or ran into a genuine problem, please contact us at [email protected] within 14 days of the charge. We review these on a case-by-case basis and will make it right where appropriate.

4Price changes

If we change a plan’s price, existing subscribers keep their current price for as long as their subscription stays active; any change applies to renewals after we give you notice.

5Failed payments

If a renewal payment fails, we’ll automatically retry it over a short period. If it still can’t be collected, your subscription is cancelled. You can re-subscribe anytime.

6Questions

Email [email protected] with any billing questions. This policy is part of, and should be read together with, our Terms of Use.